Below is a list of useful links we have compiled for our web visitors to stay informed on the relevant authorities to contact when in need. With knowledge, comes the power where we can avoid being victims of crimes/ scams.
*Note: On a word of caution - scammers may take opportunities to impersonate government authorities and officials; so do stay vigilant if you receive a phone call from any of the below organisations asking for your personal-, financial/ banking-, Singpass or any other confidential details. No government agencies nor organisations will ever ask for such details. Ignore and end such phone calls if you detect anything suspicious. Do alert and provide details to the affected authorities or organisations if you experience such an encounter.
Contact the relevant authorities for the following:
« Singapore Police Force (SPF):
For crime-related advice /matters during emergency & life-threatening situations and, non-emergency & non life-threatening situations
« Singapore Civil Defence Force (SCDF):
For emergency & life-threatening situations (fire engine/ ambulance) related to fire incident, cardiac arrest, active seizures, breathlessness, major traumas and stroke.
« National Crime Prevention Council (NCPC):
For advice /matters related to scams, unlicensed money lending / Ah Long and crime prevention
« Ministry of Law (MinLaw):
For advice /matters related to licensed moneylenders suspected of violating the Moneylenders Act (Cap.188) and its Rules
Reported errant licensed moneylenders will be investigated by the Registry and reported unlicensed moneylenders will be investigated by the Police
« Consumer Association of Singapore (CASE);
For advice /matters related to businesses/ companies suspected of committing any of the 24 unfair practices under the Consumer Protection (Fair Trading) Act (CPFTA)
« Monetary Authority of Singapore (MAS):
For advice /matters related to businesses/ companies suspected of operating illegitimate investment schemes
« Community Mediation Centre (CMC):
For advice /matters related to relational, community and social disputes
The Singapore Police Force (SPF) is a uniformed organisation under the purview of the Ministry of Home Affairs. The mission of the SPF is to prevent, deter and detect crime to ensure the safety and security of Singapore. This is done through its focus on the 5 broad areas of Police work - Frontline Policing, Counter and E-services, Investigation, Community Engagement and Public Security & Order.
The Singapore Civil Defence Force (SCDF) is a uniformed organisation under the purview of the Ministry of Home Affairs. The main role of SCDF is to provide fire-fighting, rescue and emergency medical services; mitigating hazardous materials incidents, as well as formulate, implement and enforce regulations on fire safety and civil defence shelter matters.
The National Crime Prevention Council (NCPC) is a non-profit organisation committed to promoting public awareness of and concern about crime/scam and to propagate the concept of self-help in crime/ scam prevention. The Council comprises representatives from the commercial and industrial sectors, as well as from the public sector and the Singapore Police Force (SPF).
The objectives of the council are to:
- Raise the level of public awareness and concern about crime;
- Encourage self-help in crime prevention;
- Examine, develop and recommend crime prevention measures suitable to the public;
- Coordinate efforts of organisations in crime prevention
X Ah Long:
Mon - Fri
8.30am - 5pm
The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation committed towards:
- Protecting consumers interest through information and education, and
- Promoting an environment of fair and ethical trade practices.
One of CASE's key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Be informed on companies currently put on CASE Company Alert List
Click to lodge online complaint with CASE (related to consumer products and services)
Read more about: CASE
Mon - Fri
9am - 5pm
The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator in the banking, capital markets, insurance and payments sectors; with focus areas on anti-money laundering, enforcement, FinTech Regulatory Sandbox and cyber security.
Be informed on companies currently put on MAS Investor Alert List
Click to lodge online complaint with MAS (related to investment schemes or suspected investment scams)
Read more about: MAS
Mon - Fri
8.30am - 5.30pm
The Community Mediation Centre (CMC) provides mediation services for citizens to resolve relational, community and social disputes.
If there is no issue of personal safety involved, the CMC encourages Self-Manage Conflict to try resolving an issue amicably instead of calling the police or other government agencies. The objective of this proactive approach is to save the relationship with the other party. Mediation discourages individuals to be too litigious; it is less expensive and seeks a win-win outcome.
Be informed about: When to opt for a mediation
Read more about: CMC
Mon - Fri
8.30am - 5pm
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